Who we are and how to contact us

is a site operated by Gocompare.com Limited (“we”, “us” and “our”) at the request of Compare Energy Prices | Cheapest Gas and Electricity (“our Customer”). We are a private limited company registered in Wales under company number 5799376 and we have our registered office at Imperial House Imperial Way, Coedkernew, Newport, Gwent, NP10 8UH. We are a controller responsible for personal information collected via this site.

It is important that you read this privacy policy carefully so that you are fully aware of how and why we use your personal information. We do not knowingly collect personal information relating to children under the age of 16 and children under the age of 16 should not use this site.

We have appointed a data protection officer (“DPO”) to oversee our data protection and privacy practices. If you have any questions about this privacy policy or if you wish to exercise your legal rights set out in this privacy policy, please contact our DPO using the details below.

Our contact details are:

Gocompare.com Limited
Imperial House Imperial Way
Coedkernew
Newport
Gwent
NP10 8UH

Email: request@gocogroup.com

Our DPO’s contact details are:

Email: dpo@gocogroup.com

Changes to this privacy policy

We reserve the right to amend or modify this privacy policy from time to time. All amended versions of this privacy policy will be posted on this site.

What types of personal information we collect

Depending upon the way in which you use this site and the individual products and services you are looking to buy, we may obtain the following:

  1. personal information so that we can identify who you are. For example, this information may include your name and your home address;
  2. personal information so that we can help you find a product or service. For example, this information may include details about you and your financial situation, your work or profession;
  3. special category data so that we can help you find a product or service. For example, this information may include details about your health or criminal convictions and offences and we will only collect this data if the law allows us to do so; and
  4. behavioural and/or technical personal information. For example, this information may include details about how you browse this site and the devices and technology you use to browse this site.

How we use personal information, the lawful grounds upon which we rely and why

How might we use your personal information?What lawful basis do we have to use your personal information in this way?Why do we use your personal information in this way?

We may collect, store and share personal information with our Customer so that our Customer can monitor performance of this site, the status of any switch request made by you or on your behalf or respond to any queries or complaints made by you.

We have a legitimate interest in processing personal information in this way.

We process personal information in this way so that our Customer can better satisfy your needs and hence grow its business.

We may collect, store and share personal information with our approved partners so that they can return a quote via this site.

This processing of personal information is necessary so that we can provide our services in accordance with this site’s terms of use, but we will only process special category data for this purpose if the law allows us to do so.

Without processing personal information in this way, we would be unable to provide our service in accordance with this site’s terms of use.

We may collect, store and share personal information with a limited number of approved suppliers in return for further information about you.

We have a legitimate interest in processing personal information in this way.

We process personal information in this way for data enrichment purposes and in order to auto-populate relevant fields within this site’s journeys to save you time and effort.

If you opt-in to receive marketing communications from our Customer on this site, we may collect, store and share your personal information with our Customer so that our Customer can send its direct marketing to you.

We will only process personal information in this way with your consent.

We process personal information in this way so that our Customer can keep in touch with its customers.

We may collect, store and share personal information in order to send service communications.

This processing of personal information is necessary so that we can provide our services in accordance with this site’s terms of use.

Without processing personal information in this way, we would be unable to provide our services in accordance with this site’s terms of use.

We may process personal information in order to detect and prevent financial crime, including fraud.

We have a legitimate interest in processing personal information in this way.

We process personal information in this way so that we can help tackle financial crime which is harmful to society.

We may process personal information in order to verify that a sale between you and one of our approved partners has taken place.

We have a legitimate interest in processing personal information in this way.

We process personal information in this way so that we can continue to provide this site and our service free of charge. This means that when a product or service is bought from a third party via this site, that third party may pay us a commission.

We may process personal information in order to personalise or improve aspects of our service delivery and for troubleshooting and other quality control and testing purposes, including for the purposes of responding to any queries or complaints about our services.

We have a legitimate interest in processing personal information in this way.

We process personal information in this way so that we can better satisfy your needs and hence grow our business.

We may process personal information in order to comply with any legal and/or regulatory obligations to which we are subject.

This processing of your personal information is necessary so that we can comply with legal and/or regulatory obligations.

We process personal information in this way in order to comply with the laws, rules and regulations to which we are subject.

How we collect personal information

We collect personal information from you when you interact or engage with this site. We may also collect personal information about you from third parties or publicly available sources, as set out above.

Third parties with whom we may exchange personal information

We may share personal information with:

  1. our Customer;
  2. our partners;
  3. our suppliers;
  4. our regulators and other regulatory bodies, including the Information Commissioner’s Office;
  5. law enforcement and fraud prevention agencies;
  6. other members of our corporate group; and
  7. third parties to whom we may sell, transfer or merge parts of our business or assets or third parties whose business or assets we may acquire.

How our third parties may use personal information

We impose reasonable restrictions on the things that third parties may do with personal information that we give to them. For example, such third parties may process personal information that we give to them:

  1. in order to assess your eligibility for the products or services which you have expressed an interest in;
  2. in order to determine or verify your identity:
  3. by sharing personal information with their own partners and suppliers where required;
  4. in order to conduct internal research (such as by analysing market trends and customer demographics) in order to develop the products and services which they offer; and
  5. for their own fraud detection and prevention purposes.

If you intend to purchase products or services from any of our partners, you are strongly encouraged to read the terms of that partner’s privacy policy in order satisfy yourself as to the purposes for which that partner will use your personal information.

Sending personal information outside the European Economic Area (EEA)

We will only ever send personal information to third parties outside the EEA if those third parties safeguard personal information in the same way they would be required to protect personal information if they were based within the EEA. This means that we will only send personal information to a third party in a non-EEA country:

  1. if the European Commission has determined that the relevant non-EEA country affords an adequate level of protection for personal information; or
  2. pursuant to agreement between us and the relevant third party based in the non-EEA country which contains data protection clauses adopted or approved by the European Commission.

How long we retain personal information

We may keep your personal information for up to six (6) years following the date on which you last used this site or only for as long as is reasonably necessary thereafter in order to:

  1. respond fully to any questions or complaints raised by you or on your behalf;
  2. satisfy legal, accounting, tax or reporting requirements; and
  3. establish, exercise or defend legal claims in accordance with statutory limitation periods.

Data security

The security of personal information is extremely important to us and hence we have put in place appropriate security measures to protect personal information from being lost, used or accessed in an unauthorised way.

Your legal rights

  1. Right of access

    You have a right to know whether we are processing your personal information. If we are processing your personal information, you also have a right to request copies of your personal information that we are processing and certain further information, including the purposes of our processing and the recipients or categories of recipients to whom we have disclosed (or will disclose) your personal information.

  2. Right to rectification

    You have the right to require us to rectify or complete any inaccurate or incomplete personal information that we are holding about you.

  3. Right to erasure

    You have a right to ask us to erase your personal information. This is also known as the “right to be forgotten”. We must erase your personal information following your request except in limited circumstances prescribed by law, such as where we need to retain your personal information in order to comply with a legal obligation or in order to establish, exercise or defend legal claims.

  4. Right to restriction of processing

    You have a right to require us to restrict processing of your personal information where:-

    1. you believe that the personal information we hold about you is inaccurate and we require reasonable time to verify the accuracy of that personal information;
    2. your personal information has been unlawfully processed by us, but you do not want us to erase that personal information;
    3. it is no longer necessary for us to keep your personal information for the purposes for which they were collected by us, but they are required by you for the establishment, exercise or defence of legal claims; or
    4. you exercise your right to object to processing and we require reasonable time to verify whether there are any overriding grounds upon which we may rely in order to continue that processing.
  5. Right to data portability

    If we process your personal information with your consent or because it is necessary for us to do so in order to provide our service to you, you may require us to move, copy or transfer that personal information to you or another third party in a structured, commonly used and machine-readable format.

  6. Right to object

    You have a right to object to our processing of your personal information where we are processing that personal information on legitimate interest grounds. We will stop processing this personal information if you exercise your right to object unless there are overriding grounds upon which we may rely in order to continue that processing or unless that processing is necessary in order to establish, exercise or defend legal claims.

  7. Right to withdraw consent

    If we process your personal information with your consent, you have a right to withdraw your consent at any time. If you withdraw your consent, we may be unable to continue to provide certain services to you, but we will inform you if that is the case.

Complaints

You can complain to us or the Information Commissioner’s Office at any time. However, we appreciate the chance to deal with your concerns, so please do contact us in the first instance.

Last Updated: 3rd September 2020